iTunesJoin Bug Reporting

If you experience what you think is a bug in iTunesJoin, we’d like to hear about it! While any bug report is good, the more complete your report is, the better chance that we will be able to help you. If you are using iTunesJoin 1.1 or earlier, and cannot upgrade, please see our old bug reporting page.

At a minimum, please look in your ~/Library/Logs/CrashReporter directory and send the file iTunesJoin.crash.log (and iTunes.crash.log, if our program caused iTunes itself to crash).

If you can, please open the application “System Profiler” in your /Applications/Utilities directory, save your profile and send it to us. We will only use it for debugging purposes; we might send it to Apple if we feel that your problem is caused by a bug in their products. Please tell us if you do not wish us to disclose your System Profile to Apple.

If you can please tell us as much of the following information as possible (especially if you choose not to send a system profile):

• Mac OS X version
• Whether you are using a PowerPC Mac or an Intel Mac
• iTunes Version
• QuickTime Version
• iTunesJoin Version
• If the problem is with iPod, what version of iPod you have
• Which settings or script you used; if you created a custom script, please send it
• Information on the files you tried to join (you can get this information from iTunes by selecting each file in turn and choosing “File->Info” and selecting the “Summary” tab:
  • How many files
  • The kind and format of each file
  • The size of each file
  • The duration of each file
  • The bit rate of each file
  • The sample rate of each file
• Please tell us exactly what happened when you selected the script, including the exact text of any dialog boxes that appear (taking screenshots and sending them to us is a good way to do that).
• Is the problem repeatable every time, sometimes, or did it just happen once?
• If you ran a script, try selecting “iTunesJoin” from the menu, choose the appropriate options, and click “Join Tracks.” Does that help?

Please contact us at <> with your bug reports. We may contact you asking for additional information or clarification. If you are a registered user, and we cannot repair the bug to your satisfaction, we will be happy to refund your registration fee.